Clear Methods: Support

Support

Water Community

The Water language community provides a place to discuss Water and get questions answered

Bug Reporting

Please report all bugs to the Yahoo group Water Language Bugs.

Water Language

The Steam XML platform is built on the open Water language

Clear Methods Support Programs

A range of support for Water and Steam XML products is available from Clear Methods.

Free Support

Free Email support is included with the Steam XML IDE as follows.

Steam XML IDE Professional Edition	90 days
Steam XML IDE Enterprise Edition	90 days

Free discussion group support for Water is available through the Water language discussion group.

Paid Support and Maintenance

Annual maintenance and support, beyond what is included with the software license, for both the Steam XML IDE and the Steam XML Runtime may be purchased from Clear Methods. Support for the Steam XML IDE is priced per person. Support for the Steam XML Runtime is priced per server. Here is a PDF document that describes the Clear Methods support programs and contracts. Support products are listed in the table below.

Annual Maintenance and Update Service

One year prepaid maintenance including updates and new versions	Contact Clear Methods
Three year prepaid maintenance, including updates and new versions	Contact Clear Methods

Annual Support (All annual support agreements require an active annual maintenance contract)

Annual per-person Steam XML IDE support, response by end of next business day	$1,500
Annual Steam XML Runtime support	Contact Clear Methods
Custom support programs are also available	Contact Clear Methods

Training

Both standard and customized Steam XML and Water Language training are available. Here is what one student has to say.
"The class was well worth the time and money. I went from having only a limited idea of how to use the Water language to fully understanding the underpinnings and being able to solve problems with Water. The most challenging part is letting go of my assumptions of how programming languages typically constrain the development effort." Jan Miller, General Dynamics

One-day Steam XML and Water training seminar. To learn more download the PDF course description.	$1,995
Customized Water training is available for groups of three or more, beginning at $2,495 per day.	$2,495

Professional Services

Clear Methods offers a comprehensive range of professional services for both enterprise IT departments and OEMs. Whether you need a quick prototype or a complete departmental solution, We would be happy to provide a quote for your project.

The Clear Methods consulting rate per day is $1600.